Major Telecom Firm Leverages Metasys for 500+ Positions

With over $100 billion in revenue, this Telecommunications company’s workforce program supports a wide range of service categories, including IT, Network/Telecom, Managerial, Professional, Sales, Accounting, Retail, Call Center, Help Desk, and other General Services. The company's retail end client required staff augmentation at their retail stores nationwide. Key requirements included that candidates must be highly presentable, possess strong customer service skills, and undergo stringent background checks and drug screening to meet the client’s aggressive hiring standards. The fast-paced nature of the program required constant adaptation to changing demands.

The telecommunications firm sought to enhance its retail staffing program. Recognizing the complexity to provide talent at scale, the firm engaged Metasys to create a custom portal that bridged gaps in their existing Vendor Management System (VMS) and supplemented functionality to better support coordination and collaboration necessary for fulfilling staffing needs.

Within three months, the custom technology and program solution helped the telecom firm successfully fill over 600 retail positions and improved key metrics, such as the fill rate from 60% to 100%. The program exceeded client expectations in terms of coverage, speed, visibility, and compliance. As a result of this success, Metasys became a preferred provider for the telecommunications firm across multiple functional areas.