Major Beverage Retailer Implements Diversity Talent Solution

The largest non-alcoholic beverage firm, a Fortune 500 company, operates over 400 locations in North America and manages 15 different labor categories. The client emphasized the importance of diversity and inclusion within their workforce and sought a solution that integrated a robust diversity supplier component while also achieving a best-in-class Managed Service Program (MSP) and Vendor Management System (VMS). Coordinating contingent workforce management across various locations required a tailored approach to meet the unique needs of each site.

A comprehensive strategy was developed to oversee staffing activities among diversity suppliers through a dedicated management platform. The solution included:

• Management of Tier 1 Diversity Supplier Network: Full responsibility for a network of 15+ diversity suppliers was established, ensuring alignment with the client’s diversity goals while providing staffing services across locations.
• Job Order Intake and Distribution Process: This process was designed to offer diversity firms ample opportunities to enhance their capabilities and capacity through mentorship and support.
• Flexible Solution Design: The strategy allowed for the incorporation of new business units, additional contingent labor types (including SOW, freelancers, and crowdsourcing), and expansion into new geographies.

The initiatives led to a significant increase in diversity spending, growing from $7 million to $25 million within the first year of implementation; it reached $35 million in subsequent periods. The approach effectively advanced the client’s diversity and inclusion objectives while ensuring a high-quality and scalable workforce management solution.